App support & getting started

About Elcheck

The Elcheck mobile app is a specialised application for generator monitoring and maintenance management. The app provides real-time alerts, work request management, and maintenance tracking for electrical generators and related equipment.

Getting started

To use Elcheck, you need to be a registered client or technician with Elcheck services. Contact our team to set up your account and get access credentials.

Features

• Real-time alerts — receive instant notifications about generator alarms and issues.
• Work request management — create, track, and manage maintenance requests.
• Device monitoring — monitor generator status and performance.
• Maintenance tracking — track maintenance history and schedules.
• Offline support — keep working when offline; everything syncs when you reconnect.

User roles

• Clients — monitor equipment, create maintenance requests, and track service progress.
• Technicians — receive work assignments, update job status, and complete maintenance tasks.

Account setup

To request access:

1. Contact our sales team at sales@elcheck.co.za.
2. Provide your company details and requirements.
3. Complete the registration process.
4. Receive your login credentials.

Technical support

For technical issues or questions about the mobile app:

• Email: support@elcheck.co.za
• Phone: (+27) 67 427 4009
• Address: 1st Second Avenue, Bloemfontein, South Africa
• Business hours: Monday–Friday, 08:00–17:00 (SAST)

Privacy & data deletion

See our Privacy Policy, Terms & Conditions and Delete Policy for how your data is handled.