Privacy Policy

Introduction

Elcheck is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.elcheck.co.za, use our mobile app, or interact with us in any other way.

Information we collect

We may collect and process the following data about you:

• Personal identification information — name, surname, phone numbers, addresses, email addresses.
• Technical data — IP address, browser type, operating system, etc.
• Usage data — information about how you use our services.

How we collect information

• Directly from you when you provide it (e.g., filling out forms on our website or mobile app, in-person interactions).
• Automatically as you navigate through our website or use our mobile app (e.g., usage details, IP addresses).
• From third parties, such as our business partners.

How we use your information

We use the information we collect to:

• Provide, operate, and maintain our services.
• Improve, personalise, and expand our services.
• Understand and analyse how you use our services.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, updates, marketing, and promotional purposes.
• Process your transactions and manage your orders.
• Send you emails.
• Find and prevent fraud.

Sharing your information

We may share your information with:

• Service Providers — third-party providers performing services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.
• Marketing Agencies — to help us with our promotional efforts.
• Business Transfers — in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.
• Legal Requirements — when required to do so by law or in response to valid requests by public authorities.

Security of your information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your data protection rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request copies of your personal data.
• Right to rectification — request correction of any information you believe is inaccurate or incomplete.
• Right to erasure — request that we erase your personal data, under certain conditions.
• Right to restrict processing — request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing — object to our processing of your personal data, under certain conditions.
• Right to data portability — request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you need to update your information or request the deletion of your data, please contact us at info@elcheck.co.za or follow the steps in our Delete Policy.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

Contact us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@elcheck.co.za
• Phone: (+27) 67 427 4009
• Address: 1st Second Avenue, Bloemfontein